(5.0 / 5)1484+ Ratings

Hobby Lobby Reviews

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Overall Rating

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5 Reviews
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About Hobby Lobby

Hobbylobby.com is an online platform for Hobby Lobby, a popular arts and crafts store. The store offers a wide selection of products for various creative pursuits. The focus is on stocking supplies for visual arts, fabric arts, baking and candy making, floral design, jewelry making, soap and candle making, paper crafting, and more. The products range from cards, fabric, floral frames, to jewelry and needle art. The website has been designed to provide inspirational creative content and an expanded online inventory, allowing customers to browse and purchase Hobby Lobby merchandise for delivery to their front door. The customer service is available Monday-Friday 8:00am-5:00pm Central Time. Hobby Lobby takes care to offer high-quality products at affordable prices.

Hobby Lobby Pros & Cons

Pros and Cons of HobbyLobby.com

Pros

  • Wide Product Range: Hobby Lobby offers a vast selection of over 75,000 products across various categories such as crafts, home decor, and seasonal items.
  • Strong Brand Recognition: The brand enjoys significant customer loyalty, contributing to a dedicated shopping experience.
  • Online Shopping Convenience: The website allows for easy browsing and purchasing from home, enhancing accessibility.
  • Frequent Sales and Discounts: Regular promotions can lead to substantial savings on many items.
  • Employee Benefits: Employees receive various benefits, including discounts and health insurance, which may enhance customer service.

Cons

  • Pricing Discrepancies: Reports indicate that identical items may be priced differently based on their shelf location, leading to potential confusion for customers.
  • Return Policy Limitations: The return policy can be restrictive; certain opened items cannot be returned, and customers are responsible for return shipping costs unless the item is defective.
  • Website Functionality Issues: Some users have reported bugs and usability issues with the website and app, affecting the online shopping experience.
  • Limited Customer Support: Instances of inadequate assistance in stores have been noted, which can detract from the overall shopping experience.

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Hobby Lobby Customer Reviews (5)

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Zama Shervashidze
Zama Shervashidze
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Feb 10, 2023
Susan Wagner
Susan Wagner
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Feb 10, 2023
Dean Grant
Dean Grant
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Feb 9, 2023
José Luis Camarillo
José Luis Camarillo
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Feb 6, 2023
Rosemarie Racicot
Rosemarie Racicot
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Feb 4, 2023

Hobby Lobby Customer’s Q&A

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Hobby Lobby Features and Benefits

Here are some key features and benefits of Hobby Lobby:

  • Strong Brand Recognition: Hobby Lobby benefits from strong brand recognition and customer loyalty. A substantial portion of direct search traffic accounts for visits to hobbylobby.com, indicating a dedicated customer base.
  • Employee Benefits: Hobby Lobby provides a range of benefits for eligible employees. These include medical, dental, and prescription benefits, paid vacations, personal/sick pay, employee discount, 401(k) with company match, life insurance, LTD insurance, and a flexible spending plan.
  • Employee Discounts: Employees and their families enjoy a 15% off discount at Hobby Lobby stores.
  • Wide Product Range: Hobby Lobby offers a wide range of products for arts and crafts enthusiasts. The selection is vast and caters to various creative needs.
  • Online Shopping: Hobby Lobby supports online shopping, making it convenient for customers to browse and purchase items from the comfort of their homes.
  • Employee Portal: The Hobby Lobby Employee Portal provides easy access to payroll, paystub, and other payment-related information. Employees can also set up direct deposits and access pension plans, health insurance, and medical and dental benefits through the portal.

These features and benefits make Hobby Lobby a popular choice among arts and crafts enthusiasts.

Hobby Lobby Pricing

Pricing at Hobby Lobby

Hobby Lobby's pricing strategy has garnered attention, particularly regarding price variations within the store. Items placed at the front of the shelves may be priced higher than identical items located further back. For example, a gilded candelabra was found for $28.99 in front, while the same item was available for $21.99 behind it.

Pricing Model: The pricing model can lead to confusion among customers, as some stores may place more expensive items in prominent positions. This practice is not uniform across all locations, and employees have indicated that prices may not be updated immediately due to inflation or stock changes.

Price Matching: Customers are encouraged to ask for a price match if they find a lower price on an identical item with the same SKU number. While this is not officially mandated by corporate policy, many employees are willing to accommodate such requests.

Sales and Discounts: Hobby Lobby frequently offers sales and discounts, particularly during holiday seasons, which can significantly affect pricing. Regular promotions can lead to substantial savings on craft supplies and home decor items.

Payment Method

Payment Methods at Hobby Lobby

Hobby Lobby accepts a variety of payment methods to accommodate its customers:

  • Major Credit Cards: Visa, MasterCard, American Express, and Discover.
  • Debit Cards: Cards with Visa or MasterCard logos are also accepted.
  • Gift Cards: Hobby Lobby gift cards can be used for purchases.
  • Cash and Checks: Traditional forms of payment are welcome in-store.
  • Apple Pay: Accepted in stores as a digital payment option.

Additionally, Hobby Lobby offers a Buy Now, Pay Later option through Sezzle, allowing customers to split their purchases into four interest-free payments over six weeks. This provides flexibility for budgeting while shopping.

Hobby Lobby FAQs

FAQ

How To Open A Hobby Lobby Account?

Opening an Account on HobbyLobby.com

To open an account on HobbyLobby.com, follow these steps:

  1. Visit the Website: Navigate to HobbyLobby.com.
  2. Locate the Sign-Up Option: Click on the "Sign In" link at the top right corner of the homepage.
  3. Choose to Create an Account: Select the option for "Create an Account."
  4. Fill Out the Registration Form: Provide required information, including your name, email address, and a password.
  5. Agree to Terms: Review and agree to any terms and conditions presented.
  6. Submit the Form: Click on the "Create Account" button to finalize the process.

Once completed, a confirmation email may be sent to verify the account. After verification, access to account features such as order tracking and history will be available.

FAQ

Hobby Lobby Return Policy?

Hobby Lobby Return Policy Overview

Return Window: Customers have 90 days to return items with a valid receipt. Refunds will be processed using the original payment method.

Returns Without Receipt: If a receipt is not available, returns can still be made, but a valid photo ID is required. Refunds will be based on the lowest selling price in the past 60 days, and will typically be issued as store credit or a gift card.

Non-Returnable Items: Certain items cannot be returned if opened, including:

  • Cricut machines
  • Sewing machines
  • Embroidery machines

Online Returns: For online purchases, customers must include a completed return form when mailing items back. Hobby Lobby does not cover return shipping costs, and refunds for online orders can take up to two weeks to process.

In-Store Returns for Online Purchases: Items purchased online can be returned in-store, but refunds will be issued as a gift card, not to the original payment method.

For bulk orders over $250, returns must be made via mail, except for specific items like furniture and wall decor.

Important Note: Always check for specific return restrictions on items before making a purchase to avoid complications later.

FAQ

Hobby Lobby Alternatives

Here are some top alternatives to Hobby Lobby:

  1. Amazon: A retailer with a craft selection that rivals that of Hobby Lobby.
  2. Arteza: A one-stop-shop for art and craft supplies.
  3. Artist & Craftsman Supply: Offers a selection split into eight categories for shopping convenience.
  4. Michaels: One of the biggest arts and craft chains, offering a wide variety of craft items.
  5. JOANN Fabrics: Primarily a fabric store, but also offers other arts and crafts supplies.
  6. Walmart: Offers a small fabric selection and several aisles dedicated to crafting.
  7. Blick Art Materials: Carries a wider variety of art supplies than Michaels.
  8. Jerry’s Artarama: Carries a lot of the same brands as Blick but sometimes has items at a greater discount.
  9. Kirkland’s: Offers a variety of home decor and furniture items.
  10. Nordstrom Rack: Offers a variety of home decor and furniture items.

These stores offer a diverse product selection similar to Hobby Lobby and support online shopping.

FAQ

About Hobbylobby.com Payment Method?

Hobbylobby.com offers several payment methods. Customers can make payments using their Hobby Lobby Credit Card. After signing in to their account, they can find a payment tab where they can select their desired payment method and complete their required bill payments. If a purchase is made online at HobbyLobby.com and returned within the return window, the refund will be credited to the credit card used for the purchase or to a gift card if one was used for the purchase. Similarly, if an in-store purchase is returned during this time, customers can get a refund to the original payment method, exchange the item, or get store credit. Please note that some items have return restrictions. For instance, certain products cannot be returned or exchanged if the box is open or if the original receipt is not available. These include Cricut machines, HeatPressNation machines, and certain sewing machines. It's important to understand these policies to ensure a smooth transaction.

FAQ

About Hobbylobby.com Prices and Cost?

Hobbylobby.com offers a wide range of products for arts and crafts. The cost of these items can vary greatly depending on the type of product. For instance, the cost of custom framing at Hobby Lobby can range from around $30 for a small, basic frame to $600 or more for a large, premium frame. The exact cost would depend on what you want to frame and how you want it to look. Additionally, when shopping online at Hobbylobby.com, shipping costs are based on the total amount spent. Shipping starts at $7.95 for items priced $0.01 – $15 and increases from there to $999.95 in shipping fees for items $9,999+. For example, if you spend $100 online, you’ll pay $14.95 for shipping. Please note that these prices are subject to change and it's always a good idea to check the latest prices on the website.

FAQ

Can I pay with PayPal on Hobbylobby.com?

Yes, Hobbylobby.com does accept PayPal as a method of payment. Whether you prefer to pay using a credit card, debit card, gift card, or PayPal, Hobby Lobby has you covered. Additionally, the company accepts checks and money orders, although they can only be used for in-store pick up orders. Enjoy your shopping at Hobby Lobby!

FAQ

What is the shipping time for orders from Hobby Lobby?

It takes 2-3 business days to process the order, and delivery takes an additional 1-10 business days for standard delivery to the 48 contiguous United States.
FAQ

Does Hobby Lobby ship to Alaska, Hawaii, US-Territories, or APO/FPO Military Addresses?

No, Hobby Lobby does not ship to these locations. Customers should ship their orders to a location within the 48 contiguous United States.
FAQ

Does Hobby Lobby accept international orders?

No, Hobby Lobby does not accept international orders.
FAQ

What is the return policy for purchases from Hobby Lobby?

Customers can return items within 90 days of purchase. Single line items totaling $250.00 or more must be returned to Hobby Lobby, while individual items from an online order can be returned in-store. Open or used merchandise cannot be returned.
FAQ

What forms of payment does Hobby Lobby accept?

Hobby Lobby accepts Visa, MasterCard, Discover, American Express, and Hobby Lobby gift cards in-store and online. They also accept PayPal online and personal checks in-store.
FAQ

Hobbylobby.com Return Policy?

Hobby Lobby welcomes returns accompanied by an original sales receipt and customer ID within 90 days of purchase. Store credit, a merchandise exchange or a refund in the original form of payment will be issued. Check purchases require a waiting period of 10 calendar days for a refund. Hobby Lobby may refuse any return without a receipt. The return can be processed either by visiting their store or by mail. The return policy of Hobby Lobby doesn’t cover returns on opened or used merchandise.

As for the shipping policy, order processing takes 1-2 business days, and delivery requires an additional 3-4 business days. Some orders may require an additional business day to process, and some locations can require 5-7 business days for delivery. Shipping charges are determined by the subtotal of your order after discounts are applied. If you cannot get free shipping from Hobby Lobby, you must pay for their standard shipping. On top of standard shipping, you need to pay a carrier surcharge for orders under $80. Orders over $80 do not have to pay a carrier surcharge. Hobby Lobby does provide free shipping to store for pick up orders. This means that you can place your order online and have it delivered to your local store at no additional cost. Orders that meet a minimum of $25 may qualify for free shipping.

FAQ

What are the return restrictions for Hobby Lobby?

Hobby Lobby has a 90-day return policy. Customers can return their items in-store or online for a refund. However, customers will need to wait for 14 days for their refund to be issued. The return policy of Hobby Lobby is customer-friendly, and the company processes customer returns under a no questions asked policy. Returns to a Hobby Lobby Store are subject to the following additional conditions and restrictions: The invoice must accompany the item(s) being returned in order to ensure the full purchase price is credited to a Hobby Lobby Gift Card. Check purchases require a waiting period of 10 calendar days for a refund. Hobby Lobby may refuse any return without a receipt. If you return an in-store purchase during this time, you can get a refund to the original payment method, exchange the item or get store credit.

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